77abs Privacy Policy —
How We Handle Your Personal Data

This Privacy Policy ("Policy") sets out how 77abs ("77abs", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "Player") who visit or register an account at https://77abs.io.

77abs is committed to handling your personal data with care, transparency, and respect. This Policy applies to all personal data processed in connection with your use of the 77abs platform, including sports betting, live casino, slot games, crash games, customer support, and any other products or features made available from time to time.

By registering an account with 77abs or by continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood how your personal data is processed as described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and contact our support team to close your account.

77abs collects several categories of personal data depending on how you interact with the platform:

2.1 Identity Data

Full legal name, date of birth, gender, nationality, and scanned or photographed copies of government-issued identification documents (National Identity Card, passport, or driving licence) submitted during the KYC verification process.

2.2 Contact Data

Email address, Bangladesh mobile phone number (used for SMS OTP authentication and account notifications), and, where provided voluntarily, a residential address for enhanced verification purposes.

2.3 Financial Data

Mobile banking account numbers (bKash, Nagad, Rocket, Upay), bank account details used for transfers, transaction histories including deposit amounts, withdrawal amounts, dates, and reference numbers. 77abs does not store full card numbers or mobile banking PINs — payment authentication is handled directly by the respective payment providers.

2.4 Gaming and Betting Data

Records of all bets placed, games played, wager amounts, outcomes, bonus usage, and session activity. This data is required to operate your account, resolve disputes, and comply with responsible gaming obligations.

2.5 Technical Data

IP address, device type, browser type and version, operating system, time zone, screen resolution, referring URL, and other technical identifiers collected automatically when you access the platform.

2.6 Usage Data

Information about how you navigate the platform, including pages visited, features used, click-through patterns, session duration, and search queries made within the platform. This data is used in aggregate to improve platform usability and to personalise your experience.

2.7 Communications Data

The content of your communications with 77abs support staff via live chat, email, or any other support channel, together with metadata such as timestamps and support ticket reference numbers.

77abs collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, respond to a survey, or participate in a promotion.
• Automatically — when you access the 77abs platform, our servers, analytics tools, and cookies automatically record technical and usage data as described in Section 2.5 and 2.6.
• From third-party providers — identity verification agencies (KYC providers), payment processors (bKash, Nagad, Rocket, Upay, and partner banks), fraud detection services, and responsible gaming support organisations may share data with 77abs where necessary to operate the platform safely and in compliance with applicable standards.
• From publicly available sources — 77abs may cross-reference information provided by you against publicly accessible databases (such as sanction lists or fraud alert registers) as part of its due diligence obligations.

77abs uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 77abs account, including processing your registration, verifying your identity, and managing your account settings.
• Service delivery: To enable you to place bets, play casino games, access game history, claim bonuses, and use all features of the 77abs platform.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks, and to maintain accurate transaction records.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other forms of prohibited conduct that could harm you or the platform.
• Responsible gaming: To monitor betting patterns, apply deposit or loss limits you have set, enforce self-exclusion requests, and identify players who may benefit from responsible gaming support.
• Legal compliance: To meet anti-money laundering (AML) obligations, respond to lawful requests from competent authorities, and maintain records required under applicable standards.
• Customer support: To respond to your queries, resolve disputes, manage complaints, and improve the quality of our support services.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, test new features, and optimise the overall player experience.
• Marketing communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and news about 77abs products and events. You may withdraw this consent at any time.

77abs processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the account agreement with you, including identity verification, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable anti-money laundering, fraud prevention, and responsible gaming standards.
• Legitimate interests: Processing necessary for the legitimate interests of 77abs in operating a safe, secure, and commercially viable platform — including fraud detection, security monitoring, and platform analytics — where those interests are not overridden by your rights and interests.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

77abs does not sell your personal data. We may share your data with the following categories of recipients, strictly for the purposes outlined in this Policy:

• Identity verification providers: Third-party KYC agencies that assist us in verifying your identity and age to comply with our platform obligations.
• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other financial institutions that facilitate your deposits and withdrawals. These providers receive only the data necessary to complete your transaction.
• Fraud prevention and security services: Specialist providers that help 77abs detect and prevent fraudulent activity, bonus abuse, and multi-accounting. These providers process data under strict confidentiality agreements.
• Game providers: Where required for the delivery of specific games (such as live dealer titles from Evolution Gaming, Pragmatic Play, or Ezugi), certain anonymised session data may be shared with the game provider to enable game functionality.
• Legal and regulatory authorities: Where 77abs is required by applicable law, court order, or lawful request from a competent authority to disclose personal data, we will do so to the extent required and will, where legally permissible, notify you of the disclosure.
• Platform service providers: Cloud hosting providers, IT infrastructure companies, customer support software vendors, and analytics platforms that process data on behalf of 77abs under binding data processing agreements.

77abs uses cookies and similar tracking technologies to operate the platform, maintain your login session, remember your preferences, and gather analytics data that helps us improve the platform experience.

7.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They maintain your authenticated session, store your security token, and remember your language and display preferences. You cannot opt out of essential cookies without ceasing to use the platform.

7.2 Analytics Cookies

77abs uses analytics tools to collect aggregated, anonymised data about how players navigate the platform. This data helps us identify pages with high drop-off rates, improve site performance, and prioritise feature development. No personally identifiable information is included in analytics reporting.

7.3 Functional Cookies

Functional cookies remember your account preferences, such as your default display settings, notification preferences, and recently viewed game categories, to provide a more personalised experience on return visits.

7.4 Managing Cookies

You may control or delete cookies through your browser settings. Disabling non-essential cookies will not prevent you from accessing the 77abs platform, though some personalisation features may not function as intended. Please consult your browser's help documentation for guidance on cookie management.

77abs retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required to meet legal, regulatory, and dispute resolution obligations.

• Active account data: Retained for the full duration of your account, plus a minimum of five years following account closure to satisfy anti-money laundering record-keeping requirements.
• KYC documentation: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for three years from the date of the last interaction, or longer if the communication relates to an active dispute or regulatory inquiry.
• Marketing consent records: Retained from the date of consent until you withdraw your consent, plus an additional period sufficient to demonstrate compliance if required.
• Technical and usage data: Typically retained in identifiable form for twelve months, after which it is aggregated and anonymised for long-term analytics.

When personal data is no longer required, 77abs will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

As a 77abs player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or email. We will respond within fourteen working days of receiving a valid request.

Please note that certain rights may be limited where 77abs is required to retain or process your data to comply with legal obligations (for example, anti-money laundering record-keeping requirements). In such cases, we will explain the reason for the limitation in our response to your request.

77abs implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 77abs servers.
• Encryption of sensitive data at rest within our secure data infrastructure.
• One-way cryptographic hashing of account passwords — 77abs staff cannot view your password in plain text.
• Two-factor authentication (SMS OTP) for all account login and withdrawal events.
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis.
• Regular internal security reviews and vulnerability assessments of platform infrastructure.
• Formal data breach response procedures, including notification protocols where a breach is likely to affect your rights or interests.

While 77abs takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials and for ensuring that your device is free from malware or keylogging software. If you suspect that your account has been compromised, please contact 77abs support immediately via live chat.

The 77abs platform is strictly intended for adults aged 21 years and above. 77abs does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process to uphold this requirement.

If 77abs becomes aware that personal data has been collected from an individual who does not meet the minimum age requirement, that account will be immediately closed, all associated funds will be returned to the originating payment method following identity verification, and all personal data associated with the account will be deleted in accordance with our data lifecycle procedures.

If you are a parent or guardian and believe that a minor has registered a 77abs account without your knowledge, please contact our support team immediately at [email protected] and we will investigate and take appropriate action without delay.

The 77abs platform may from time to time contain references to third-party services, such as game providers, payment processors, or sports data feeds. 77abs does not control the data practices of these third parties and is not responsible for the content or privacy practices of any external platform or service.

We strongly encourage you to review the privacy policy of any third-party service you interact with in connection with your use of 77abs. This Privacy Policy applies solely to data processed by 77abs at https://77abs.io.

77abs reviews this Privacy Policy regularly and may update it from time to time to reflect changes in our data practices, platform features, or applicable standards. When material changes are made, we will notify registered players via the email address or mobile number on file at least seven days before the updated Policy takes effect.

The date of the most recent update is displayed at the top of this page. Continued use of the 77abs platform after the effective date of any update constitutes your acknowledgement of the revised Policy. If you have questions about any changes, please contact our support team before continuing to use the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 77abs handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within fourteen working days.